Refunds and payment problems

If a card payment fails, the chapter is not unlocked and the money is not taken — the bank may still show a temporary hold that disappears on its own within a few days.

Most declines come from the bank, not from us: 3-D Secure not completed, limits on internet payments, or an expired card. Trying another card or paying via PayPal usually solves it.

On your card statement the charge appears as SWOONTALES.COM — with 1MO, 1YR or 3MO after it, depending on the plan. If you see a different name, the payment was not ours.

Every payment also gets a receipt by email, sent to the address you paid with. It is the fastest way to check what exactly was charged.

If you believe you were charged by mistake, write to support from the email used for the purchase and include the date and amount. We check the payment and refund it when the charge was not intended.